After-sales

After-sales & spare parts

Warranty handling, technical support and spare parts supply for every trailer we ship. Twelve months on the frame and running gear, parts from stock.

Service process

How a claim or parts request is handled

Send the chassis number, a short video of the issue and the part you need. We confirm the cause, then quote the parts and the fastest shipping option.

  1. Report the issue

    Chassis number or order number, photos or a short video, and the market the trailer runs in.

  2. We diagnose and confirm

    Our engineer replies with the likely cause, the parts list and whether it falls under warranty.

  3. Parts quoted and shipped

    You approve the quotation; we book air, express or sea freight depending on urgency.

  4. Follow-up support

    Fitting drawings and remote guidance so your workshop gets it right the first time.

Service workshop

In short: Every trailer we ship carries twelve months warranty on the frame and running gear, with spare parts shipped from stock and technical support by WhatsApp or e-mail. Send the chassis number and a short video, and we confirm the cause, the parts list and whether it falls under warranty.

Warranty handling, technical support and spare parts supply for every trailer we ship.

Key facts

  • Twelve months warranty on the frame and running gear
  • Spare parts shipped from stock
  • Technical support by WhatsApp or e-mail
  • A claim starts with the chassis or order number plus photos or a short video
  • Stocked parts cover brake chambers, valves and air systems; axles, suspension and landing gear; lights, wiring harnesses and mudguards
  • Follow-up support includes fitting drawings and remote guidance for your workshop

Spare parts desk

Request a spare part

Tell us the chassis number, the part you need and how urgent it is. We reply with availability, price and the fastest shipping route.

  • Brake chambers, valves and air systems
  • Axles, suspension and landing gear parts
  • Lights, wiring harnesses and mudguards

Parts request

WhatsApp instead

We reply within 2 working hours, Monday to Saturday (GMT+8).