Warranty handling, technical support and spare parts supply for every trailer we ship.
After-sales
After-sales & spare parts
Warranty handling, technical support and spare parts supply for every trailer we ship.
Service process
How a claim or parts request is handled
Send the chassis number, a short video of the issue and the part you need. We confirm the cause, then quote the parts and the fastest shipping option.
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Report the issue
Chassis number or order number, photos or a short video, and the market the trailer runs in.
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We diagnose and confirm
Our engineer replies with the likely cause, the parts list and whether it falls under warranty.
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Parts quoted and shipped
You approve the quotation; we book air, express or sea freight depending on urgency.
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Follow-up support
Fitting drawings and remote guidance so your workshop gets it right the first time.
Common service questions
Yes. Axle brand, suspension, tyre size, side wall height, paint colour and dimensions are all configured to your market.
CKD in 40HQ containers, normally two units per container depending on the model. We photograph every loaded container before it is sealed.
Send the trailer type, payload, axle configuration, quantity and destination port. Our export team replies with pricing, a specification sheet and the loading plan, normally within 2 working hours.
15 to 30 days after order confirmation, depending on the specification and the shipping schedule.
Twelve months warranty on the frame and running gear, spare parts shipped from stock, and technical support by WhatsApp or e-mail.
Payment terms are agreed in the quotation, once the specification, quantity and destination port are confirmed.
Spare parts desk
Request a spare part
Tell us the chassis number, the part you need and how urgent it is. We reply with availability, price and the fastest shipping route.
- Brake chambers, valves and air systems
- Axles, suspension and landing gear parts
- Lights, wiring harnesses and mudguards